Customer Service Representative
17 hours ago
Customer Service Representative Job Description:
">The primary objective of this role is to serve as the primary point of contact for customers, handling inquiries, providing information, resolving issues and ensuring a positive customer experience primarily over the phone.
">This position requires excellent verbal communication skills, a patient and empathetic approach and the ability to efficiently navigate customer concerns while maintaining high standards of service.
">Key Responsibilities:
">- ">
- Respond promptly and professionally to customer inquiries via phone calls.">
- Provide accurate, complete and up-to-date information regarding products, services, policies and procedures.">
- Listen actively to understand customer needs and concerns, showing empathy and patience.">
- Diligently diagnose and resolve customer complaints and issues, striving for first-call resolution whenever possible.">
- Elevate complex or unresolved issues to the appropriate department or supervisor.">
- Follow up with customers to ensure their issues have been fully resolved to their satisfaction.">
- Record keeping: Accurately document all customer interactions, inquiries and resolutions in the CRM system or designated customer support tools.">
- Update customer records with relevant information.">
- Maintain a thorough understanding of all company products, services, pricing and promotions.">
- Stay informed about any updates, changes or new offerings.">
- Compliance & Quality: Adhere to all company guidelines, call scripts (if applicable) and quality standards for customer interactions.">
- Ensure compliance with data privacy regulations and maintain customer confidentiality.">
- Feedback & Improvement: Collect customer feedback and contribute to identifying recurring issues or areas for process and service improvement.">
- Collaborate with team members and supervisors to share best practices.">
Requirements:
">- ">
- 1-3 years of experience in customer service or a related field.">
- Higher Secondary, B.A, B.Com or any Bachelor Degree.">
- Excellent verbal communication skills and a patient and empathetic approach.">
- Able to work in a fast-paced environment and meet productivity targets.">
- Strong problem-solving and analytical skills.">
- Ability to multitask and prioritize tasks effectively.">
- Proficient in using CRM systems and other customer support tools.">
We Offer:
">- ">
- A competitive salary package.">
- Opportunities for career growth and professional development.">
- A dynamic and supportive work environment.">
- A comprehensive benefits package including health insurance, retirement plan and paid time off.">
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