Benefits Administrator and Operational Specialist

2 days ago


Mumbai, Maharashtra, India beBeeBenefit Full time ₹ 90,00,000 - ₹ 1,50,00,000

Job Title: People Operations & Benefits Admin

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The primary objective of this position is to oversee the end-to-end administration of US & Canada employee benefits programs. The incumbent will be responsible for managing benefits operations, vendor and employee communications, processing invoices/payments, compliance reporting, and systems management (HRIS & vendor Portals).

">Key Responsibilities">
  • ">
  • Benefits Administration:">
    • ">
    • Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.">
    • Process and record benefit enrollments, life events, and terminations in HRMS and related systems.">
    • Ensure accurate reflection of payroll elements linked to benefits compensation.">
    ">
  • Vendor & Employee Communications:">
    • ">
    • Act as primary liaison with external benefits vendors. ">
    • Manage vendor requests, escalations, and troubleshooting.">
    • Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.">
    • Maintain and update vendor site access and contact information. ">
    ">
  • System Operations:">
    • ">
    • Monitor feeds, timings, reporting, and manual interventions in benefits platforms.">
    • Support testing and configuration during open enrollment and system changes.">
    • Ensure data integrity across HRIS, vendor platforms, and payroll systems.">
    ">
  • Financial Operations:">
    • ">
    • Validate and process vendor invoices.">
    • Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.">
    ">
  • Compliance & Reporting:">
    • ">
    • Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).">
    • Assist with 5500 filings, census files, and insurance audits.">
    • Review and update standard operating procedures (SOPs) to align with compliance and business needs.">
    ">
  • Issue Resolution:">
    • ">
    • Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).">
    • Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.">
    ">Qualifications">
    • ">
    • Bachelor's degree in HR, Business, or related discipline. ">
    • 4–7 years of experience in end-end benefits operations with strong exposure to US and Canadian benefits.">
    • Hands-on experience with HRIS & benefits platforms. ">
    • Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures.">
    • Strong analytical, reconciliation, and problem-solving skills.">
    • Excellent communication and stakeholder management skills for working with vendors, employees, and internal People partners.">
    "],


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