Business Operations Supervisor

4 weeks ago

Gurgaon, Haryana, India NTT DATA Full time

Job Title: Assistant Manager O2C/AR

Job Summary:

We are seeking an experienced Assistant Manager to join our Client Management Services organization at NTT DATA. The successful candidate will be responsible for supporting our Account Leaders in Contract Management, Account Governance, and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP, and Resourcing actions.

Key Responsibilities:

  • Resource who has strong process/business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
  • Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
  • Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
  • Constant reduction of unbilled items
  • Delivering upon the SLAs and KPIs of the team from production standpoint.
  • Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
  • Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
  • Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
  • Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Requirements:

  • Proficient with MS office suite (MS Excel, MS outlook etc)
  • Ability to use systems effectively for Projects/Time/Resource management and other functions
  • Experience / Exposure on with SAP and Saleforce.com will be an added advantage
  • 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
  • Resource who has strong process/Business knowledge and experience with Order-to-Cash process
  • Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
  • 1+ years of Operations or Back-office Support Services experience is preferred
  • Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Preferred Qualifications:

  • Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
  • Flexible to business requirements
  • Coordinate with internal resources and stakeholders for the flawless execution of work
  • Effectively communicating your insights and plans to cross-functional team members and management
  • Monitoring deliverables and ensuring timely completion of change requests/requirements
  • Maintaining SLAs and resolving issues within SLA

Location: Gurgaon/Bangalore

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