Duty Manager

1 month ago


Hyderabad, Telangana, India The Indian Hotels Company Limited Full time

Job Summary

The Duty Manager - Operations Excellence will be responsible for maintaining the Log Book and effectively following up the system to check the daily arrival list and monitor all VIP movement.

They will also monitor adherence to all policies and procedures to reduce bad debts and rebates, and coordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.

The successful candidate will prepare reports on Occupancy, Average rates and Reservations, and maintain the Guest History System and updation of all the guest profiles.

They will also ensure that all the operational standards set for all the processes are followed, and take speedy and timely actions during emergency situations as per the SOP guidelines.

Key Responsibilities

  • Assist the department heads in reviewing audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and take corrective measures to ensure full compliance.
  • Conduct the internal audit checklists as per the IHCL Safety Guidelines.
  • Adhere to all departmental legal compliances and ensure that the team follows the same.
  • Ensure that all the statutory requirements for in-house guests are met (C–Forms etc).

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