Duty Manager

2 weeks ago


Hyderabad, Telangana, India Hampshire Plaza Hotel Full time

Duty Manager at Hampshire Plaza Hotel


The ideal candidate will be responsible for providing exceptional customer service to VIP guests, ensuring a smooth arrival and departure process, and maintaining the cleanliness and appearance of the lobby and public areas.


Key Responsibilities:



  • Welcoming and assisting VIP guests as directed by the Front Office Manager
  • Coordinating with Guest Relation Officers to ensure seamless service
  • Inspecting the lobby and public areas to maintain high standards of cleanliness and appearance
  • Verifying registration cards for arriving guests and ensuring accurate information
  • Assisting with sending guest messages and faxes
  • Providing instructions to the Night Reception during high occupancy periods
  • Assisting with room lock problems

Requirements:


Excellent communication and interpersonal skills, ability to work independently and as part of a team, and a strong commitment to providing exceptional customer service.


Hampshire Plaza Hotel is an equal opportunities employer and welcomes applications from diverse candidates.


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