Duty Manager
5 days ago
Job Responsibilities
• Ensures the timely and accurate logging of all daily arrivals, VIP movements, and adherence to policies and procedures to minimize bad debts and rebates.
• Coordinates with security and housekeeping departments to maintain the hotel's security, hygiene, and aesthetic standards.
• Prepares occupancy, average rate, and reservation reports to inform operational decisions.
• Maintains the guest history system and updates guest profiles to ensure accurate and efficient service.
• Ensures compliance with operational standards and takes timely action during emergency situations as per SOP guidelines.
Job Requirements
• Assists department heads in reviewing audit findings and takes corrective measures to ensure full compliance with safety, hygiene, and TPAM guidelines.
• Conducts internal audit checklists as per IHCL safety guidelines and ensures team adherence to departmental legal compliances.
• Ensures statutory requirements for in-house guests are met, including completion of C-Forms.
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