Strategic Leadership Team Member
6 days ago
We are seeking a highly skilled and experienced Assistant Manager/Deputy Manager to join our team in the UK/Ireland region.
About the OpportunityThis is an exciting opportunity for a motivated and results-driven professional to drive business growth and lead a high-performing team of counselors.
Key Responsibilities:- Meting Team Targets: Lead the team to achieve set targets, including leads, applications, and visas.
- Team Development: Contribute to the development of a strong and efficient counseling team.
- Escalation Resolution: Resolve complex issues and ensure a smooth student journey.
- Training and Mentorship: Conduct training sessions and help build a world-class team of counselors.
- Satisfaction Ratings: Maintain high customer satisfaction ratings.
- Data Management: Manage reports and data effectively.
- Organizational Values: Implement organizational values, goals, and objectives within the team.
- Stakeholder Collaboration: Collaborate with internal and external stakeholders to achieve set targets.
- Pipeline Forecasting: Manage pipeline forecasts and identify opportunities for growth.
- Operational Issues: Identify, analyze, and rectify operational issues in coordination with immediate supervisors.
To be successful in this role, you will need:
- Counseling Industry Experience: A minimum of 2 years of experience in the counseling industry, preferably in a leadership role.
- Edtech Knowledge: In-depth knowledge of edtech and study abroad programs.
- Leadership Skills: Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Communication Skills: Strong written and verbal communication skills, with the ability to present to large audiences.
- CRM Experience: Experience working with CRMs, such as Zoho or Salesforce.
- Technical Skills: Proficient in MS Office and other web conferencing tools.
We offer a competitive salary package, including:
$85,000 - $110,000 per annum (estimated), depending on experience and qualifications.
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