Head of Customer Engagement

7 days ago

Ahmedabad, Gujarat, India beBeeInfluencing Full time
Customer Service Manager

Role and Responsibilities:

  • Review the outcalling process to customers for clarifying customer queries on transaction declined due to card control not enabled, renewal and upgrade customers for welcome call/feature enforcement.
  • To ensure the team meets defined benchmarks on service experience, call handling time, quality, revenue generation through cross-selling of products, etc. parameters are met consistently, including the call productivity standard.
  • Ensure the team meets zero defects processing of all customer requests.
  • Ensure the team meets complete and accurate resolution within the defined TATs.
  • Ensure the team meets required process compliance as per the set audit and SQ guidelines.

Preferred Candidate Profile:

  • Graduate with good communication skills.
  • Team spirit with interpersonal skills.
  • Proactive and focused approach.
  • Banking product and process knowledge.
  • Influencing skills with interpersonal skills.

Why You'll Thrive in This Role:

  • Opportunity to lead a team and drive customer satisfaction.
  • Chance to work in a dynamic environment with opportunities for growth.
  • Collaborative team culture with opportunities for development.
  • Competitive compensation and benefits package.

What We Offer:

Our company offers a competitive compensation package, comprehensive training, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we'd love to hear from you

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