Retail Head

3 weeks ago

Ahmedabad, Gujarat, India Human Capital Express Full time

Location: Ahmedabad

Client: Human Capital Express (on behalf of a specialty pet care retailer)

Role Overview

Our client is a fast-growing, specialty lifestyle and pet care brand with a strong retail footprint across India. We are seeking a dynamic and strategic Head of Retail to lead retail operations, drive customer engagement, and scale the brands presence in Ahmedabad and beyond. This leadership role will be central in shaping the premium in-store experience for pet parents, ensuring that every store reflects the brands ethos of trust, care, and community.

Key Responsibilities:

Retail Growth & Strategy:

- Design and execute the retail expansion roadmap, including store rollouts, performance improvement, and new market penetration.

- Own P&L accountability for the retail business, driving revenue growth, profitability, and customer loyalty.

Customer Experience & Brand Engagement:

- Champion a differentiated in-store experience built around pet care education, product discovery, and customer delight.

- Partner with marketing to launch store activations, loyalty programs, and community-building initiatives.

- Ensure seamless integration of offline and online journeys for an omnichannel brand experience.

Operational Excellence:

- Oversee all aspects of store operations, merchandising, and inventory management.

- Establish and monitor KPIs such as footfall, sales conversion, basket size, and NPS; implement interventions for continuous improvement.

- Drive compliance with brand SOPs, visual merchandising standards, and customer service protocols.

Leadership & People Development:

- Lead, mentor, and inspire regional managers and store teams to deliver exceptional results.

- Build a high-performance, customer-centric culture rooted in accountability and care.

- Invest in training programs that enhance product knowledge, service orientation, and operational capabilities.

Market Insights & Competitiveness:

- Track market trends, consumer preferences, and competitor activities to shape localized retail strategies.

- Innovate with product mix, visual merchandising, and promotions to strengthen brand leadership.

Candidate Profile:

- Education: Graduate/Postgraduate in Business, Retail Management, or related field.

- Experience: 12 to15 years of retail leadership, with 3 to 5 years in a regional/Head of Retail role.

- Domain Exposure: Premium retail, lifestyle, consumer goods, or specialty categories (pet care exposure will be a strong plus).

Core Competencies:

- Strong P&L management and analytical decision-making.

- Proven track record of scaling retail footprints and improving store KPIs.

- Ability to design and deliver differentiated customer experiences.

- Inspirational leadership, with a focus on team capability building.

- Strong collaboration skills across marketing, supply chain, and merchandising.

- Pet care or related field experience will be added advantage.

Why Join

- Shape the retail strategy of a category-defining pet care brand.

- Drive customer journeys that blend lifestyle, community, and care.

- Work in an entrepreneurial, growth-driven environment with high ownership.

(ref:iimjobs.com)

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