Scientific Innovation Leader for Pharmaceutical Labs

We are seeking an experienced and driven Scientific Innovation Leader to lead the configuration, implementation, and validation of our laboratory informatics platform. This is a customer-facing leadership role ideal for someone with deep expertise in lab informatics systems, a passion for technology in the pharmaceutical domain, and a strong sense of ownership.

You will be a key member of our Services organization, collaborating across product, engineering, and customer success teams to deliver high-impact solutions.

Key Responsibilities:

• Lead the implementation and validation of our laboratory informatics platform for global pharmaceutical customers.
• Participate in customer calls, actively driving discovery, influencing solution design, and delivering value-oriented technical recommendations.
• Conduct effective product demonstrations and communicate the product's value proposition clearly.
• Leverage domain and technical expertise to guide the design of scalable, compliant, and robust solutions.
• Align delivery strategies and technical solutions with our broader business objectives.
• Collaborate cross-functionally with Product Managers, Solution Architects, and Software Engineers to ensure smooth handovers and cohesive customer outcomes.
• Mentor and guide junior team members, fostering a culture of excellence, innovation, and continuous learning.
• Contribute to technical documentation, internal playbooks, and customer-facing collateral.
• Champion knowledge sharing, best practices, and internal training within the team.

Ideal Candidate Profile:

Education:

• Bachelor's or Master's degree in Computer Science, Life Sciences, or a related field.

Experience:

• Minimum of 10 years' experience in configuration, implementation, and validation of enterprise laboratory informatics systems such as LIMS, ELN, LES etc.

Skills & Competencies:

Must Have:

• Strong understanding of the pharmaceutical domain, with working knowledge of regulatory expectations.
• Thorough understanding of business processes in pharmaceutical labs such QC and R&D.
• Working knowledge and exposure to various laboratory instruments and their governing software, e.g., Empower and controlled instruments, Chromeleon, SoftMax Pro, Tecan Magellan, UNICORN and controlled AKTA Chromatographic instruments, LabX and controlled instruments like pH meters, balances etc.
• Should be well versed with 21 CFR Part 11, ALCOA+, and GAMP5, GxP regulations.
• Proven ability to communicate persuasively and influence stakeholders through consultative engagement and value-based storytelling.
• Experience working in or leading Agile teams.
• Ability to understand and translate customer needs into technical requirements and collaborate closely with Software Application Specialists.
• Skilled in balancing technical depth with business alignment; able to contribute to both strategic planning and hands-on delivery.

Strong Professional Attributes:

• Customer-Centric Mindset: Consultative approach with focus on identifying pain points and delivering tailored solutions.
• Strategic Alignment: Operates with a strong understanding of our vision and product roadmap.
• Domain-Aware Execution: Considers the broader needs of the pharmaceutical sector in solution delivery.
• Storytelling & Communication: Communicates complex concepts with clarity and conviction, especially during demos and executive discussions.

Good to Have:

• Exposure to scripting languages (JavaScript, Python), data platforms (databases or data lakes), and cloud infrastructure (especially AWS).
• Exposure to data standardization models like ASM, AnIML, SiLA.
• Experience working with monitoring tools, deployment frameworks, or infrastructure automation is an added plus.
• Capability to align team-level execution with company-wide objectives, while driving performance and operational efficiency.

Why Join Us?

• Join a fast-growing, globally recognized platform revolutionizing laboratory connectivity within the pharmaceutical industries.
• Collaborate with industry-leading experts and innovative thinkers, gaining exposure to some of the brightest minds driving scientific progress worldwide.
• Contribute directly to impactful scientific innovation, enabling breakthroughs that accelerate research and development on a global scale.
• Work at the forefront of cutting-edge technologies, including AI-driven laboratory automation and advanced integration solutions.
• Be part of a transformative movement toward 'smart labs', leveraging artificial intelligence and automation to redefine how laboratories operate.
• Engage in projects that shape the future of pharma, enhancing efficiency, accuracy, and data-driven decision-making in critical research environments.
• Experience a dynamic, forward-thinking culture that fosters continuous learning, creativity, and professional growth.