Service Delivery Expert

1 day ago

Rajahmundry, Andhra Pradesh, India beBeeMechanical Full time ₹ 18,00,000 - ₹ 24,00,000

Job Title: Service Manager

Key Responsibilities:
  • Lead and manage service operations for press part tooling customers.
  • Handle Annual Maintenance Contracts and ensure timely execution.
  • Resolve customer complaints with a proactive and solution-oriented approach.
  • Cross-functional role requiring coordination across departments for smooth service delivery.
  • Guide and mentor service engineers and technicians.
  • Maintain compliance with pharma engineering standards and safety protocols.
  • Drive continuous improvement in service quality and customer satisfaction.
  • Collaborate with sales and R&D teams for customer feedback and product enhancements.
Requirements:
  • BE in Mechanical Engineering or related field.
  • 8–10 years of experience in Pharma Engineering / Tooling industry.
  • Strong leadership and team management skills.
  • Excellent troubleshooting and technical support capabilities.
  • Experience in handling audits and regulatory compliance.
  • Effective communication and customer relationship skills.
Why This Role?

This is an excellent opportunity to join a dynamic team and contribute to the success of our organization.

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