Service Desk Operations Expert

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 20,00,000

Job Description:

A high-performance Service Desk Specialist is required to ensure seamless IT operations. The ideal candidate will possess exceptional incident management expertise and a strong understanding of service desk operations.

Key Responsibilities:

  • Manage incidents efficiently, minimizing disruption to business operations.
  • Provide expert support for service desk operations, ensuring timely resolution of user issues.
  • Implement and maintain Windows-based systems for optimal performance and security.
  • Oversee networking infrastructure to ensure reliable connectivity and data flow.
  • Deliver remote desktop support, guaranteeing seamless access to necessary resources.
  • Collaborate with teams to enhance service delivery and optimize IT processes.
  • Analyze incident trends to identify areas for improvement and implement proactive measures.
  • Develop and maintain documentation for IT processes and procedures.
  • Ensure compliance with industry standards and best practices in the cards and payments domain.

Requirements:

  • Possess strong expertise in incident management and service desk operations.
  • Demonstrate proficiency in the Service Now platform for managing IT services.
  • Have solid experience with Windows systems and networking infrastructure.
  • Exhibit capability in remote desktop support and troubleshooting.
  • Show understanding of the cards and payments domain and its IT requirements.
  • Display ability to work effectively in a hybrid work environment.

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