
Operations Manager
1 week ago
The ideal candidate will possess a strong understanding of customer service principles and have the ability to administer front office functions on a daily basis.
Key Responsibilities:- Manage day-to-day operations, including check-ins/outs, billing, and responding to inquiries
- Ensure front desk functions run smoothly and identify any lapses for real-time rectification
- Administer front office functions, implement continuous review and improvement (kaizen)
- Fill-in duties as needed during absence or peak workload periods
- Monitor and oversee all guest services on a daily basis
- Identify critical guests, VIP arrivals, and meet & greet as necessary
- Respond to day-to-day inquiries for short-term/long-term stays
- Graduate/Post Graduate degree in hotel management preferred
- At least 3-4 years of experience in a similar role in 4/5 star hotels
- Excellent verbal/written communication skills, ability to write professional emails and documents
- Hospitality attitude and aptitude, customer-centric approach, effective communication
- Thorough organization and supervisory skills, natural team player with patience, negotiation skills, and dispute/grievance resolution abilities
This is an excellent opportunity for a seasoned front desk professional to contribute to delivering exceptional customer service and administrative support.
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