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Service Delivery Expert

2 weeks ago

Rajahmundry, Andhra Pradesh, India beBeeManagement Full time ₹ 10,00,000 - ₹ 15,00,000
Electrical and Mechanical Services Manager

The successful candidate will oversee and manage service operations to ensure timely and efficient delivery across electrical and mechanical systems.

About the Role
  • Service Operations Management

    The Senior Services Manager is responsible for leading day-to-day service operations, ensuring services are delivered within agreed timelines.

  • Breakdown Management & TAT Optimization

    The ideal candidate will manage and minimize system breakdowns by ensuring quick response times and efficient resolution.

  • Subcontractor & Vendor Management

    A strong relationship manager with excellent communication skills is required to manage subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.

  • Spare Parts & Stock Management

    Effective inventory management is crucial; the Senior Services Manager will oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.

  • MIS Reporting

    Regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics, are essential for this role.

  • Team Leadership and Communication

    This position requires a strong leader with excellent communication skills to motivate a team of technicians, engineers, and service staff to achieve operational excellence.

  • Customer Relations

    Maintaining strong relationships with customers, addressing any service-related issues or concerns, is critical to this role.

  • Compliance & Safety

    The Senior Services Manager must ensure all service operations comply with industry standards and safety regulations.

Requirements
  • Bachelor's degree in electrical, Mechanical Engineering, or a related field
  • Minimum of 10 years of experience in service management, with at least 5 years in a leadership role
  • Strong knowledge of electrical and mechanical systems, service operations, and breakdown management
  • Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders
  • Strong analytical and problem-solving skills with a focus on continuous improvement
  • Proven experience leading and managing teams, with the ability to inspire and develop staff
  • Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget
  • Proficiency in using MS Office Suite and service management software (e.g., SAP, ServiceNow, etc.)
  • Strong organizational skills with the ability to prioritize and manage multiple tasks
  • High attention to detail and commitment to service excellence