Network Security Support Professional

7 days ago


Vijayawada, Andhra Pradesh, India beBeeFirewall Full time ₹ 80,00,000 - ₹ 1,20,00,000
Firewall Support Specialist

This is a fast-paced position in a multitasking service desk environment that provides support for remote access internet VPN products, managed security and network services, Software as a Service Products (SaaS), with high first call resolution.

Key Responsibilities:
  • Provide phone, chat, and email support to customers.
  • Log and track all communications received into the ticketing system.
  • Maintain quality working relationships with a variety of customers.
  • Follow established standards to resolve specific problems.
  • Escalate issues within defined standards.
Technical Requirements:
  • Familiarity with network protocols and concepts including SSH, FTP, ICMP, TCP/IP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
  • Ability to interpret output from network traffic analysis tools such as Ethereal (Wireshark).
  • Effective interpersonal and consulting skills to align customer needs to tactical and strategic solutions.
  • Hands-on experience with Meraki and Fortinet firewalls.
  • Ability to effectively collaborate in a dynamic team environment.
  • Experience with firewall implementation and support.
  • Installing Managed Network Solutions including Fortinet firewalls.
  • Making changes to firewalls in support of customer's needs.
  • Solving technical customer issues around firewalls, filtering, IP Networking, Routing, VPNs, and application connectivity.
  • Monitor performance, capacity, and availability of the firewalls on an ongoing basis.
  • Recommend improvements in technologies and practices to increase these metrics.
  • Work with other technical staff to develop firewall architectures, technologies, and quality assurance policies and procedures.
  • Deliver better than agreed customer SLAs.
Preferred Qualifications:
  • Bachelor's degree in Computer Science or related field.
  • Relevant work experience in a similar role.
  • Certifications in networking and cybersecurity.
Benefits:
  • Competitive salary.
  • Comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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