Technical Service Specialist

2 days ago


Vapi, Gujarat, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 20,00,000
Customer Support Engineer

We are seeking an experienced professional to provide comprehensive support to customers across the territory.

This role involves providing end-to-end assistance, from installation and troubleshooting to spare parts management and warranty recovery. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong technical background in injection moulding machines.

  • Main Responsibilities:
  • Provide comprehensive support to customers from installation of injection moulding machines to breakdown calls and spare parts assistance.
  • Coordinate pre-installation requirements with customers, ensuring seamless integration of our products.
  • Develop and implement corrective and preventive actions to optimize machine performance and minimize downtime.
  • Support customers during mould trials, both in-house and on-site, for machine shipment.
  • Assemble machines and ensure their smooth operation at customer sites.
  • Submit field return parts to the factory for analysis and warranty recovery.
  • Facilitate spare and service payment clearance and follow-ups.
  • Release flashes for parts failure and generate spare parts business recommendations.
  • Prepare and submit service reports for each machine.
  • Maintain software backup, hydraulic circuits, and bill of material on the service portal.


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