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2 days ago
We are seeking an experienced professional to provide comprehensive support to customers across the territory.
This role involves providing end-to-end assistance, from installation and troubleshooting to spare parts management and warranty recovery. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong technical background in injection moulding machines.
- Main Responsibilities:
- Provide comprehensive support to customers from installation of injection moulding machines to breakdown calls and spare parts assistance.
- Coordinate pre-installation requirements with customers, ensuring seamless integration of our products.
- Develop and implement corrective and preventive actions to optimize machine performance and minimize downtime.
- Support customers during mould trials, both in-house and on-site, for machine shipment.
- Assemble machines and ensure their smooth operation at customer sites.
- Submit field return parts to the factory for analysis and warranty recovery.
- Facilitate spare and service payment clearance and follow-ups.
- Release flashes for parts failure and generate spare parts business recommendations.
- Prepare and submit service reports for each machine.
- Maintain software backup, hydraulic circuits, and bill of material on the service portal.
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