Senior Manager, Customer Success

15 hours ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time US$ 1,80,000 - US$ 2,50,000
Lead Customer Success Team in Asia Pacific

We are seeking an exceptional leader to drive customer success across the Asia Pacific region, delivering excellence to our customer base.

About the Role
  • Build and develop a high-performing team while ensuring exceptional customer outcomes across all markets.
  • Lead a team of customer success professionals responsible for delivering value to customers across multiple markets.
Responsibilities
  1. Capture Market Growth: Lead the customer success team to capture new market opportunities and drive business growth.
  2. Foster Customer Engagement: Develop effective methodologies and frameworks for customer engagement and adoption.
  3. Drive Operational Excellence: Oversee operational processes and quality assurance to ensure seamless delivery of customer services.
  4. Budget Management: Manage resources effectively to deliver customer outcomes leading to adoption, renewals, and expansion of offerings.
  5. Innovate Processes: Champion the use of innovative models and digital engagement tools to scale impact and efficiency.
  6. Cross-Functional Partnerships: Partner with cross-functional teams to innovate and improve processes, enhancing productivity and customer satisfaction.
  7. Thought Leadership: Contribute thought leadership to industry-specific best practices and customer success methodology.
Requirements
  • 10 years of experience in leadership roles in SaaS, consulting, or technology-enabled transformation with a focus on customer success or professional services.
  • Proven success leading and developing high-performing teams, ideally with early-career talent.
  • Experience establishing or scaling customer-facing hubs and innovation centers.
  • Strong executive presence and ability to build relationships at the C-level.
  • Data-driven with strong business outcome orientation.
  • Excellent communication skills able to influence and inspire.
  • Cultural adaptability and experience working across diverse markets.
What Makes You Exceptional
  • Strong leadership mindset with passion for building high-performing teams.
  • Asia Pacific market knowledge with understanding of diverse regional dynamics.
  • Process-focused approach to solving customer success challenges at scale.
  • Cultural adaptability and experience working across diverse APAC markets.

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