
Financial Operations Coordinator
9 hours ago
The ideal candidate for this role will be responsible for overseeing overnight front desk and financial tasks. This includes acting as the primary contact for late-night guests, handling check-ins, check-outs, and guest inquiries.
The core responsibility of this role is to reconcile financial transactions, such as room charges, payments, and taxes. Additionally, they will prepare daily financial reports for management.
- Welcome guests in a professional manner overnight.
- Handle reservations and arrange for amenities like wake-up calls, taxis, and shuttle services.
- Assist guests, VIPS, and VVIPS with appropriate follow-up as necessary.
- Post room charges and taxes to guest accounts and process invoices.
- Balance cash drawers, process credit card transactions, and verify receipts.
- Track key financial metrics such as room occupancy rates and revenues.
- Prepare end-of-day reports and summary cash balances for hotel management.
- Verify the completion of end-of-day tasks by previous shifts.
- Communicate with other departments like housekeeping and maintenance to ensure service delivery.
- Audit and reconcile the hotel's daily financial accounts, including revenue, charges, and payments.
- Respond to guest inquiries and requests in a timely and efficient manner.
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