
Debt Recovery Specialist
3 days ago
Job Summary:
- This position is responsible for driving the collection process of receivables across multiple sources, reducing outstanding amounts and associated average days while maintaining client partnerships.
Key Responsibilities:
- Correspond with clients to negotiate payment schedules suitable to their current financial situation.
- Monitor and control portfolio performance for assigned areas, tracking delinquency and non-starters.
- Provide efficient customer service regarding collection issues, resolve discrepancies and short payments.
- Maintain accurate customer account details, making calls and adjustments as necessary.
- Trace defaulters and assets in coordination with the tracing team, suggesting remedial action.
- Identify defaulting accounts and investigate reasons for default, maintaining a healthy relationship with clients.
- Collaborate with sales and senior management to accelerate the collection process, including repossessing assets and seeking legal support when required.
Requirements:
- Strong communication and negotiation skills.
- Ability to work independently and collaboratively as part of a team.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office and relevant software applications.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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