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Delivering Excellent Client Experience

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Bellary, Karnataka, India beBeeBusiness Full time ₹ 10,00,000 - ₹ 20,00,000
Client Servicing Manager

We are seeking a skilled Client Servicing Manager to join our team. In this role, you will play a pivotal part in building and maintaining strong relationships with our clients.

Key Responsibilities
  • Act as the primary point of contact for assigned clients, understanding their needs, objectives, and expectations.
  • Develop and maintain trust-based relationships with clients, serving as their advocate within the organization.
  • Identify client challenges and provide innovative solutions to address them, leveraging resources and expertise.
  • Collaborate with internal teams to develop and execute integrated marketing & non-marketing campaigns and projects.
  • Ensure timely and effective communication between clients and internal teams, managing expectations and addressing any issues or concerns.
  • Monitor project timelines, budgets, and deliverables, ensuring that all client requirements are met on time and within scope, even under tight deadlines.
  • Maintain thorough documentation of client interactions, project details, and work records to facilitate smooth operations and future reference.
  • Participate in pitches alongside staff to secure new business opportunities and contribute to growth.
  • Ensure the overall quality of creative content and services delivered, maintaining set standards and exceeding client expectations.
  • Identify opportunities to expand business with existing and new clients, developing and proposing value-added, creative interactive strategies and presentations for pitches.
Qualifications
  • Bachelor's degree in Marketing, Communications, Business Administration, or related field.