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Accommodation Sales Specialist
3 weeks ago
We are seeking a skilled and customer-focused Cross-Selling Representative to join our team. As a key member of our hospitality team, you will be responsible for managing guest inquiries and reservation requests to deliver exceptional service experiences.
This is an exciting opportunity to work in a dynamic environment where you can grow your skills, build strong relationships with our guests and colleagues, and contribute to the success of our luxury glamping resort.
- Responsibilities:
- Manage guest interactions and resolve issues promptly and professionally.
- Drive room sales and promote luxury camping packages by identifying and responding to guest needs.
- Handle modifications, cancellations, and special requests in line with company standards.
- Collaborate closely with front office and operations teams to deliver seamless guest experiences.
- Keep accurate records and maintain thorough knowledge of all offerings from luxury tents to curated outdoor activities.
- Lead the customer service and sales team serving bookings for other hotels.
- Monitor and analyze sales performance to drive growth and stay ahead of competition.
- Train, mentor, and supervise team members to foster growth and consistent service excellence.
- Bachelor's degree or equivalent experience in hospitality, tourism, or business preferred.
- 1-2 years' experience in sales, reservations, or hospitality operations.
- Strong leadership, communication, and multitasking abilities are essential.
- Ability to work flexible hours and adapt to changing priorities.
Our resort offers a warm, inclusive work environment dedicated to delivering exceptional guest service and hospitality. We value our employees and offer opportunities for growth and professional development. If you have a passion for delivering outstanding customer service and driving sales growth, we encourage you to apply.
