
Support Systems Technician
2 days ago
We are seeking a full-time Technical Support Specialist for a remote position. This role involves providing technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction.
Responsibilities:
- Respond to support requests in a timely manner.
- Diagnose issues and provide effective solutions.
- Document issues and resolutions, contribute to knowledge bases, and collaborate with other teams to improve product performance.
Requirements:
- Technical Support and Troubleshooting skills.
- Analytical Skills for diagnosing and resolving technical issues.
- Customer Support and Customer Satisfaction skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and remotely.
- Bachelor's degree in IT, Computer Science, or related field preferred.
- Experience with AI and cloud solutions is a plus.
What We Offer:
PrimeX Meta develops scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients.
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