IT Support Technician

2 days ago

India INTO University Partnerships Full time

**IT Support Technician**

**Delhi, On-site**

**Up to 500,000.00 INR based on experience**

**Full-time, Permanent**

You will be joining INTO Delhi as part of INTO’s Global TechHub Support Team, which in turn is part of the IT Operations Team.

The IT Operations team is divided into 3 key areas: IT Support Services, IS Infrastructure, and IT Security.

You will work alongside your 7 colleagues providing 1st, 2nd line IT Support across hardware, software, and service platforms.

In addition, you’ll also support maintaining IT security across the IT estate as directed by the security team, while also fulfilling service requests set out in the request catalogue.

You’ll get to build strong relationships, working with your global colleagues in other IT departments, and supporting their IT requirements.

**Some of your day to day**:

- Work with TechHub colleagues to provide 1st line technical support to all INTO staff across the globe, as well as provide local support within the New Delhi office.
- Act as the first contact for all hardware, software, service, and other IT related issues.
- Provide 1st & 2nd line troubleshooting & remediation for the network environments in company offices and local University Access Centres (UACs).
- Log Service Desk tickets, provide status updates to users, and escalate as appropriate to other team members. Ensure tickets are resolved and responded to within agreed
- SLA targets as set out by the IT Services Support Manager.
- Provide clear and easily understood communications to customers and stakeholders.
- Provide hardware and software support on desktops, laptops, and mobile devices covering Windows, Mac OS X, iOS, and Android operating systems.
- Carry out account creation and termination across all INTO systems for all new, leaving or changing staff following the agreed processes.
- Assist with the induction and training process of new and existing staff.
- For new workspaces, ensure that data points and power points are available to staff and install new equipment.
- Carry out the agreed purchase process for new equipment across the globe, ensuring equipment is configured and shipped to users as required.
- Work on IUP IT projects as requested by the IT Services Support Manager (this may include travel to other INTO offices).

  • It Support Technician

    4 weeks ago

    India SD Computronix Full time

    responsibilities of candidates include maintaining servers and computer testing hardware and resolving technical issues that arise setting up developing and maintaining computer networks within an organisation or between organisations you ll offer support to users who can be staff clients customers and suppliers troubleshoot any problems that arise sales...

  • Desktop Support Technician

    3 days ago

    India SISL Infotech Full time

    Years of Experience:9+ Qualifications:Graduate Desktop Support Technician

  • IT Support Technician

    2 weeks ago

    India VXI Global Solutions Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. As an IT Support Technician in our work-at-Office environment, you will play a crucial role as the first line of technical support for our entire workforce. Your responsibilities extend beyond traditional...

  • Vip Support Technician

    2 weeks ago

    India Dhara Consulting Group Full time

    Today - Public Trust - Unspecified - None ** (ON-SITE/OFFICE)** **REQ#**: RQ192754 **Public Trust**: NACI (T1) **Requisition Type**: Pipeline Your Impact Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens. **Job Description**: **VIP Support...

  • IT Support Technician

    2 weeks ago

    India MindEase AI Full time

    About the Role We’re building AI-driven tools to automate IT support operations for Managed Service Providers (MSPs). We’re looking for an experienced IT support technician who currently works at a company providing outsourced IT / NOC / SOC services to MSPs. Your hands-on experience will help us deeply understand workflows, tools, and real-world...

  • IT Support Technician

    2 weeks ago

    India MindEase AI Full time

    About the Role We’re building AI-driven tools to automate IT support operations for Managed Service Providers (MSPs). We’re looking for an experienced IT support technician who currently works at a company providing outsourced IT / NOC / SOC services to MSPs. Your hands-on experience will help us deeply understand workflows, tools, and real-world...

  • IT Support Technician

    2 weeks ago

    India MindEase AI Full time

    About the RoleWe’re building AI-driven tools to automate IT support operations for Managed Service Providers (MSPs). We’re looking for an experienced IT support technician who currently works at a company providing outsourced IT / NOC / SOC services to MSPs. Your hands-on experience will help us deeply understand workflows, tools, and real-world...

  • IT Support Technician

    7 days ago

    India VXI Global Solutions Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. **Primary Responsibilities**: - ** First Point of Service Excellence**: Provide exceptional first-level technical support to our work-at-home workforce, addressing hardware, software, and network...

  • Technician

    1 week ago

    India FTC Solar Full time

    **About FTC Solar Inc** FTC Solar is a fast growing, global provider of solar tracker systems, technology, software, and engineering services. We are as passionate about renewable energy as we are about our culture and values. We want to attract likeminded individuals who live and breathe Integrity, Accountability, Innovation and Excellence. We’re humble...

  • Technician

    3 days ago

    India Indigo Airlines Full time

    **Responsibilities**: - Reporting to - Manager - Maintenance (or such as may be notified to you from time to time by the competent authority) - Willingness to work in shift duties. - Carrying out jobs as allotted to by Maintenance Manager/ Shift Manager or asked by AME allotted on the aircraft such as but no restricted to following: - Marshalling of...