IT Support Technician

1 week ago

India VXI Global Solutions Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

**Primary Responsibilities**:

- ** First Point of Service Excellence**: Provide exceptional first-level technical support to our work-at-home workforce, addressing hardware, software, and network connectivity issues in real-time.
- ** Closure Rate Optimization**: Achieve a high closure rate for first-level support by leveraging a diverse set of remote software tools to troubleshoot and resolve technical issues.
- ** Thorough Documentation**: Document all resolutions and escalations meticulously within our internal ticketing system to ensure a comprehensive and organized record of IT support activities.
- ** Hardware Configuration and Troubleshooting**: Configure and troubleshoot a range of devices, including computers, thin clients, Mac computers, and peripherals necessary for our work-at-home operations.
- ** Procedural Adherence and Continuous Improvement**: Follow established procedures while occasionally exercising sound judgment. Contribute to the development of new standard operating procedures as we acquire new technologies, with a focus on meticulous task documentation.
- ** Process Enhancement**: Improve existing processes by evaluating objectives, reviewing proposed changes, and making recommendations to enhance efficiency and effectiveness.
- ** Information Security Compliance**: Reinforce information security compliance across all IT support activities.

**Education**:

- Graduate/ Diploma (College education preferred)

**Certifications (a plus)**:

- Network+
- Virtualization tools knowledge.
- VMWare.
- GCP.

**Knowledge/Skills**:

- 3+ years of work experience in a fast-paced IT desktop support role; BPO experience is preferred.
- Proficiency in Windows Operating Systems and Microsoft Office 365.
- Proficiency in Mac OS Operating System and software products.
- Proficiency with computer hardware, thin client hardware, software, VPN, and remote computer tools.
- VMware knowledge.
- Knowledge of Windows Active Directory.
- MFA knowledge in configuring and managing end-users.
- Excellent written and verbal communication skills with the ability to interact with non-tech users.
- Flexibility to work evening and weekend hours when needed.
- Ability to learn and understand new and potentially complex products.
- Strong problem-solving skills.
- Demonstrates honesty, integrity, and teamwork.
- Adaptable to change and able to work under pressure.
- Good time management skills and ability to multitask.
- Maintains high standards of ethical and professional conduct.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Original Title: IT Support Technician

Req Id: R25_03020

Posted At: Thu Jul 10 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Information Systems | Customer Service

Full Time

India,

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