Process Efficiency Specialist

4 days ago

Dombivli, Maharashtra, India beBeeOperational Full time ₹ 10,00,000 - ₹ 12,00,000
Job Description

The Operations Excellence Manager is responsible for overseeing and optimizing end-to-end business operations while ensuring high-quality service delivery. This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

This key position entails managing multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards. The manager will lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs, and content developers.

Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability. Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.

Key Role Deliverables:
  • Business Transformation (80%)
  • Design and implement operational excellence framework best suited for the vertical
  • Formulate and manage detailed KPI table across all businesses in e-commerce domain
  • Identify and lead improvement initiatives in internal business/operational processes
  • Drive innovation and automation for waste elimination and efficiency improvement
  • Engage the employee base in various operational excellence initiatives
  • Service Delivery (20%)
  • Provide service delivery support to process owners (located at different locations). This includes people management, performance tracking/financial analysis, and ensuring teams adhere to organizational policies/standards
  • Ensuring adherence to service levels as defined by the client
  • Headcount management/co-ordination at client site
Required Skills and Qualifications

To be successful in this role, you must possess strong analytical and problem-solving skills. You should have demonstrated project/program management skills and extensive understanding of mistake proofing and automation tools.

Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs. Proficiency in project management tools, reporting dashboards, and financial systems is highly desirable.

We seek a self-motivated independent worker with excellent interpersonal skills, strong stakeholder and client management skills, and the ability to lead and manage a diverse team across multiple functions.

  • Currently working as an Assistant Manager or Manager for 2+ years
  • Lean Six Sigma GB certified (or BB trained) would be an added advantage
  • Experience of E-Commerce/Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage
  • People management skills
  • Great communication skills
  • Excellent analytical, problem-solving, and decision-making abilities
Benefits

This role offers an opportunity to work from a leading ecom/shopping website location, with a flexible 5-day working schedule (India work hours).

Others

We value a collaborative and innovative work environment that fosters continuous learning and growth. If you are a motivated individual looking to take your career to the next level, we encourage you to apply for this exciting opportunity.

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