Chief Transformation Officer

7 hours ago

GTB Nager, India beBeeTransformation Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Transformation Leader

Job Title: Senior Vice President of Transformation

About the Opportunity:

The Senior Vice President of Transformation will lead strategic and operational transformation across our North America, UK, and Australia business.

This role will drive modernization of processes, platforms, data capabilities, and AI adoption, while fostering deep partnerships with internal stakeholders including Solutions, Delivery, Underwriting, Claims, Technology, and Compliance.

Key Responsibilities:

  • Lead the Transformation Office with full accountability for driving process excellence (PEX) and ensuring timely execution of strategic efficiency and/or business outcome projects.
  • Oversight of the identification, prioritization, and delivery of Continuous Improvement, Automation, AI, and Data Analytics opportunities across internal operations, customer-facing functions.
  • Establish governance frameworks, execution roadmaps, and performance tracking mechanisms to ensure alignment with business objectives and measurable outcomes.
  • Foster a culture of operational discipline, continuous improvement, and cross-functional collaboration.

Requirements:

  • 20+ years of experience in transformation, strategy, or operations within Insurance Industry preferably P&C domain.
  • Proven leadership in managing large-scale, cross-functional transformation programs across multiple geographies in IT/ITES BPO Organization.
  • Deep understanding of insurance operations, regulatory landscapes, and digital technologies in North America, UK, and Australia.
  • Experience with platforms like Guidewire, Duck Creek, and advanced analytics tools.
  • Proven experience in implementing Lean Six Sigma frameworks to drive continuous improvement.
  • Strong command of operational governance models and performance management systems. MBA or equivalent advanced degree preferred.

Preferred Skills:

  • Certification in Lean Six Sigma (Green Belt, Black Belt, or Master Black Belt)
  • Project management certifications (e.g., PMP, PRINCE2, Scrum) and insurance specific knowledge (e.g., AINS, CIP)
  • Strong knowledge of AI/ML frameworks and insurance-specific data models.
  • Exceptional communication, stakeholder management, and change leadership skills.
  • Experience working in matrixed organizations and managing global teams.
  • Familiarity with enterprise performance dashboards and KPI frameworks.

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