Customer Service Representative

2 days ago


Shimla, Himachal Pradesh, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 5,00,000

Job Title: Customer Experience Advisor

This is an exciting opportunity to join our team as a Customer Experience Advisor. In this role, you will be responsible for managing all customer interactions and providing excellent service.

Key Responsibilities:

  • Manage all customer interactions as rostered within parameters
  • Demonstrate ownership on calls when contacted by customer
  • Respond to all customers in appropriate tone and language
  • Offer a solution-based approach for all customer interactions
  • Educate the customer at every given possible opportunity
  • Ensure updation of product system process and policy knowledge
  • Adhere to rostered timing scheduled shifts and activities
  • Capture customer details and data relevant to the call or service
  • Resolve customer queries within agreed timelines
  • Manage outbound campaigns as per business requirement
  • Increase develop and retain customer base through relationship building and service
  • Follow all contact center policies procedures code of conduct and legislative requirements

Education Requirement:

  • Graduation degree in any discipline

Experience Requirement:

  • Minimum 6 months experience in BPO is mandatory

Skills and Qualifications:

  • Speak local language
  • Basic computer knowledge
  • Problem solving skills
  • Customer focus
  • Technical orientation
  • Attention to detail
  • Service mindset

Location: Shimla



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