Customer Engagement Specialist

16 hours ago

Shimla, Himachal Pradesh, India beBeeCustomerEngagement Full time ₹ 15,00,000 - ₹ 25,00,000

Customer Engagement Specialist

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The role of a Customer Engagement Specialist is to acquire new customers by interacting with them through various channels. This involves explaining Jio's recharges, assisting customers in completing their recharge, selling new Jio connections, and resolving customer queries within agreed timelines.

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To be successful in this role, one must possess excellent communication skills, both verbal and written. The ability to learn quickly, adapt to new situations, and work effectively in a team environment is also essential.

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Responsibilities:

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  • ">
  • Acquire new customers">
  • Explain Jio's recharges to customers">
  • Resolve customer queries within agreed timelines">
  • Ensure a delightful customer experience">
  • Respond to all customers in an appropriate tone and language">
  • Capture customer details and data relevant to the call or service">
  • Learn about Jio's plans, products, and services to add value to the offering">
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Requirements:

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This role requires a high school diploma as the minimum educational qualification. Additionally, a fresher with basic knowledge of reading and writing, smartphone usage, and sales and customer handling skills is preferred.

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Location:

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Shimla

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