High-Quality Service Delivery Expert

4 days ago

Kolkata, West Bengal, India beBeeServiceOperations Full time ₹ 7,20,000 - ₹ 10,80,000
Service Operations Supervisor Job Description:

We are seeking an experienced Service Operations Supervisor to oversee service partner operations and ensure high-quality customer service.

Main Responsibilities:
  • Maintain service quality parameters by regularly monitoring and improving open calls, same day closures, and escalations for each service partner.
  • Support service partners in educating service engineers on the right attitude for handling customer interactions.
  • Validate replacement calls and initiate the process from the service end.
  • Assist service partners in managing spare parts stock.
Additional Key Responsibilities:
  • Maintain trade partner satisfaction by providing timely resolution for defective products at the shop floor.
  • Respond promptly to escalated customer issues raised by trade partners.
  • Conduct regular stock checks at trade partner warehouses and minimize stock defects and repair costs.
Training and Support:
  • Provide engineering solutions to issues faced by service engineers.
  • Guide service engineers to excel in soft skills and customer interaction.
  • Offer technical support to build expertise in specific product repairs and new products.
Sales and Revenue:
  • Promote sales of accessories, water products, spare parts, and stabilizers to service partners.
  • Collaborate with the service quality team and service partners to communicate targets and incentive schemes.

This role requires strong leadership and problem-solving skills, with a focus on delivering exceptional customer service and driving business growth. If you have experience in service operations management and a passion for delivering results, we encourage you to apply for this exciting opportunity.

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