International Voice Process Specialist
2 weeks ago
The Opportunity
We are seeking a skilled Customer Service Representative to join our team in a Voice Process role. As a key member of our team, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction.
The Role
- Handle inbound calls and emails in a professional manner.
- Resolve customer inquiries and requests and ensure strong customer satisfaction.
- Work with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalate customer feedback as required.
The Requirements
- At least 1 year experience within a Customer Service role, ideally within the Insurance industry.
- Excellent interpersonal, written, and verbal communication skills.
- Strong mentor and coach who can build high-performing teams.
- Adaptable and thrive in changing environments.
- Strong networker and relationship builder.
About Our Client
Our client provides clients with successful business process outsourcing (BPO) solutions, including accounts receivable management, customer management services, and back office services for a diversified customer base.
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