International Voice Process Lead

5 days ago


Bengaluru, Karnataka, India Headup hr solution pvt ltd Full time

Company Overview

Headup HR Solutions is a dynamic staffing and recruiting company based in Bengaluru. With a team of dedicated professionals, the company leverages its expertise to provide innovative recruitment and manpower services. Its mission is to bridge the talent gap for businesses, ensuring they find the right candidates efficiently.

Job Overview

We are seeking a junior-level Customer Interaction Specialist for the International Voice Process role at Headup HR Solution Pvt Ltd. Located in Bangalore Urban, this full-time position is ideal for individuals with a passion for customer interaction and a maximum of 3 years of work experience. The successful candidate will demonstrate outstanding fluency in English and excellent communication skills, enabling effective interaction with international clients.

Responsibilities

  1. Handle inbound and outbound international voice calls with professionalism and courtesy.
  2. Provide timely assistance and support to customers with their inquiries and concerns.
  3. Utilize communication tools effectively to enhance customer experience and satisfaction.
  4. Collaborate with team members to ensure efficient service delivery and customer retention.
  5. Maintain up-to-date knowledge of company products and services to assist customers accurately.
  6. Identify and escalate issues requiring urgent attention to the relevant departments.
  7. Adhere to company policies and procedures while maintaining high standards of service.
  8. Contribute to continuous improvement initiatives to enhance operational efficiency.


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