Business Operations and Strategy Director

3 weeks ago

Mumbai, Maharashtra, India DBS Bank Full time

Business Function

DBS Consumer Banking Group is a leading bank in Asia, dedicated to helping our customers achieve their goals and aspirations. Our comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans, are designed to meet the unique needs of our customers at every stage of their lives.

Role Description

We are seeking a highly motivated and experienced professional to lead our marketing, customer experience, and business analytics teams. As a key member of our leadership team, you will be responsible for driving business growth, improving customer experience, and ensuring the efficient operation of our teams.

Key Responsibilities

  • Strategy and Planning
    • Develop and implement strategic plans to improve team performance and drive business growth.
    • Ensure alignment of strategic directions, procedures, and standards across the team.
    • Drive high performance through the development, implementation, and tracking of key performance indicators (KPIs) and measurements.
  • Management Reporting and Communication
    • Manage the delivery of communication strategies to create awareness of business impact driven by the team.
    • Support other team functions to remove roadblocks and solve problems by jointly setting directions for future growth.
    • Identify opportunities for process improvement and lead the development of recommendations.
  • Finance
    • Provide oversight in the tracking and management of department budget and expenses.
    • Provide oversight in the planning and development of the annual departmental budget.
  • Customer and Team Experience
    • Be an advisor and coach to important team initiatives and discoveries, particularly to strengthen our understanding of current and prospective consumer needs.
    • Derive actionable consumer insights from it to inform the team strategy and improve consumer journey across the different team functions.

Experience and Skills

  • Leadership position with cross-functional experience, hand-on understanding of work areas across business operations, data, marketing, customer experience, products, and business.
  • Ideally, 4-12 years of work experience and a proven track record of executing large-scale transformative strategic projects and initiatives.
  • Strong credentials as an organisation leader with deep business acumen, providing the ability to understand strategic organisation issues and lead and influence change in ambiguous settings.
  • Significant experience managing senior sponsors and working in a multiple-stakeholder environment.
  • Able to drive an agenda and influence stakeholders outside of formal reporting lines.
  • A self-starter on collaborator that flourishes in a fast-paced, different work cultures across the region and a results-driven environment.
  • Exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management.
  • Intellectually agile, self-confident, and with a strong executive presence. Able to challenge the status quo sensitively and constructively.
  • Experience working in financial services or FMCG is a plus.
  • Strong experience working in cross-functional teams (local and global) with an ability to influence key stakeholders with data-driven and insightful points of view.
  • Open mindset with the ability to think of out-of-the-box solutions.
  • Excellent communication skills with the ability to instantly connect with people and manage ongoing relationships for positive outcomes.
  • MBA from a premier institute.

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