Technical Integration Specialist

Technical Integration Specialist

This role requires a professional to combine AI integration and no-code implementation, driving innovation in the field of technology.

About the Role

• You will work alongside a founder and Head of Implementation to solve complex problems and build cutting-edge software solutions for our clients.
• Location: Our Surat office (Full-time, in-person required)
• Language Requirement: Proficient English communication (written and verbal) necessary for client interactions

Responsibilities

• Founder-Level Collaboration: Work closely with one of our founders and Head of Implementation to tackle intricate customer challenges and develop groundbreaking solutions.
• Customer-Driven Problem Solving: Analyze and resolve real-world business problems by creating new software solutions that directly impact customer success.
• New Technology Implementation: Drive the integration of innovative AI tools and emerging technologies into client workflows and business processes.
• No-Code Solution Building: Develop custom workflows, automations, and integrations using Cohesiv's visual development environment to address complex business challenges.
• Innovation & Experimentation: Collaborate on implementing and testing new software capabilities that push the boundaries of what's possible for our clients.
• Platform Mastery & Enhancement: Become an expert in the Cohesiv platform while contributing insights for new features and capabilities based on real customer needs.
• Technical Problem Solving: Troubleshoot implementation issues in real-time, working with both clients and internal teams to deliver seamless solutions.
• Business Process Optimization: Identify automation opportunities within client workflows and implement them using our no-code tools and AI capabilities.
• Client Success Management: Manage a portfolio of 8-15 clients through their entire journey from onboarding to optimization.
• Rapid Prototyping: Quickly build and demonstrate proof-of-concepts using Cohesiv's no-code environment to validate client requirements.
• Feedback Integration: Serve as the voice of the customer, providing insights to our product team about platform enhancements and new feature needs.

Required Skills and Qualifications

• Essential Skills

  Expertise in No-Code/Low-Code Platforms: Experience with visual development platforms and drag-and-drop workflow builders

  Technical Foundation: Strong technical background required - ability to understand system architecture, design solutions, and build complex integrations (development experience in any programming language preferred)

  CohesivAI Platform: Willingness and ability to quickly master our proprietary CohesivAI platform while applying technical understanding to build robust, scalable solutions (comprehensive training provided)

  AI Integration Understanding: Familiarity with how AI tools can be integrated into business workflows and processes

  System Integration: Experience connecting different software systems and data sources

  English Communication: Advanced proficiency in written and verbal English for client communication

• Strong Understanding Of

  Business Process Analysis: Ability to analyze and optimize complex business workflows

  API Integration: Working knowledge of how different software systems communicate

  Automation Logic: Understanding of conditional logic, triggers, and workflow automation

  Data Management: Basic understanding of data flow, storage, and transformation

  Client Communication: Experience translating technical concepts for non-technical audiences

  Project Management: Ability to manage multiple client implementations simultaneously

Additional Qualifications

• Software Development Background: Previous experience in any programming language (Python, JavaScript, .NET, etc.) - helps understand technical concepts but coding won't be primary responsibility
• AI Development Tools: Familiarity with modern AI-assisted development tools
• Enterprise Software Experience: Understanding of how large organizations use and integrate software systems
• Learning Agility: Demonstrated ability to quickly master new platforms and technologies
• Client-Facing Experience: Any previous experience in customer success, consulting, or client communication roles

Who You Are

• We're looking for professionals who embody these characteristics:
• Innovation Driver: You're excited about implementing and experimenting with new technologies to solve customer problems in ways that haven't been done before
• Solution Builder: Motivated to build new software solutions from scratch when existing tools aren't sufficient for customer needs
• Founder-Level Partnership: Comfortable working directly with company founders while maintaining focus on delivering exceptional customer outcomes
• Technology Pioneer: Enthusiastic about being among the first to implement emerging AI and software technologies in real business contexts
• Customer Impact Focus: Driven by seeing your technical innovations directly solve real business challenges and drive measurable customer outcomes
• Collaborative Problem Solver: Thrive when working as part of a small, focused team tackling complex challenges that require both technical skill and creative thinking
• Team Player: Comfortable working in our Surat office environment and collaborating with global teams
• AI Enthusiast: Interested in how AI can enhance business processes and workflows

What Sets You Apart

• You're passionate about working closely with founders and implementation leadership to drive customer solutions
• You have experience building new software or implementing emerging technologies in business contexts
• You understand how to balance innovation with practical customer needs
• You're comfortable being a pioneer - implementing technologies and approaches that are cutting-edge
• You can collaborate effectively with founders and senior leadership while maintaining focus on customer outcomes
• You're motivated by the challenge of solving problems that don't have existing solutions
• You thrive in environments where you're building new capabilities rather than just using existing ones
• You're interested in how emerging AI and software technologies can create competitive advantages for customers

Work Environment

• Founder Collaboration: Work shoulder to shoulder with one of our founders and Head of Implementation in our Surat office as part of a Canadian-based company serving US enterprise customers
• Innovation Laboratory: Immerse yourself in an environment where implementing new technology and building novel solutions drives both technical and business decisions
• Cutting-Edge Development: Drive the implementation of emerging AI tools and software technologies that give our customers competitive advantages
• Customer Solution Focus: See your innovative technical solutions directly transform how Fortune 500 companies and growing businesses operate and compete
• Technology Pioneering: Regular opportunity to be among the first to implement new AI tools, frameworks, and software capabilities in real business contexts
• Problem-Solving Culture: Work in a fast-paced environment where complex customer challenges drive continuous innovation and technological advancement
• Implementation Leadership: Collaborate closely with senior leadership while maintaining direct impact on customer outcomes and business transformation
• High-Impact Solutions: Contribute to enterprise-grade innovations that meet demanding requirements while pushing the boundaries of what's possible

Our hiring process reflects our commitment to finding the right bridge between technical capability and client success. Expect assessments that evaluate:

• Your ability to understand and communicate complex business requirements
• Your technical aptitude for learning new platforms and tools quickly
• Your experience with automation, integrations, or process optimization
• Your communication skills with both technical and business stakeholders
• Your problem-solving approach when faced with client challenges

We'll be particularly interested in seeing examples of:

• Projects where you've translated business needs into technical solutions
• Experience with automation tools, integrations, or workflow optimization
• Any client-facing or consulting work you've done
• Your approach to learning new technologies or platforms

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