IT Service Management Lead

1 day ago

Palakkad, Kerala, India beBeeService Full time ₹ 50,00,000 - ₹ 60,00,000
Job Description

The primary function of this role is to lead and manage IT service operations, ensuring timely and effective resolution of incidents and service requests.

  • Key Responsibilities:
  • Oversee the daily operational activities of the IT support team to ensure delivery of high-quality services aligned with business goals.
  • Implement and maintain ITIL best practices to improve efficiency and service quality.
  • Develop and execute strategies for capacity planning, availability management, and IT service reliability.
  • Collaborate with cross-functional teams to coordinate incident resolution and escalate issues as needed.
  • Conduct root cause analysis and develop preventive measures to minimize recurring issues.
  • Develop and maintain documentation, operational procedures, and workflows in accordance with ITIL standards.
  • Support IT audits and compliance requirements related to IT service management.
  • Provide training, coaching, and mentorship to support team members.
  • Act as a liaison between technical teams and business stakeholders to ensure clear communication and understanding of operational issues and solutions.
  • Required Qualifications:
  • ITIL Foundation certification is mandatory; ITIL Intermediate or Expert certification preferred.
  • Proven experience (10+ years) in IT operations management, service delivery, or support roles.
  • Strong knowledge and hands-on experience with ITIL service management practices.
  • Experience managing teams and driving operational excellence.
  • Excellent problem-solving skills and ability to manage multiple priorities.
  • Strong communication and interpersonal skills.
  • Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell).
  • Understanding of IT infrastructure, networking, and cloud services is a plus.
What We Offer
  • A competitive salary based on experience and qualifications.
Our Commitment
  • We are an equal opportunity employer and committed to creating a diverse and inclusive workplace.
  • We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

This role requires a seasoned IT professional with a strong background in IT operations management, service delivery, and support. The successful candidate will possess excellent leadership and communication skills, with the ability to drive operational excellence and improve service quality.

  • Microsoft Services Lead Generator

    2 days ago

    Palakkad, Kerala, India beBeeleadgeneration Full time ₹ 90,00,000 - ₹ 1,80,00,000

    About the RoleWe are seeking a seasoned Lead Generation Manager to spearhead our Microsoft services lead generation initiatives. This individual will be responsible for developing and executing multi-channel campaigns to target enterprise, mid-market, and SMB clients.

  • Senior Services Manager

    5 days ago

    Palakkad, Kerala, India Chakr Innovation Full time

    Role: We are seeking an experienced and highly motivated Sr. Service Manager to oversee and manage our service operations, ensuring timely and efficient service delivery across electrical and mechanical systems. The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare...

  • Legal Services Team Lead

    15 hours ago

    Palakkad, Kerala, India beBeeExpertise Full time ₹ 12,00,000 - ₹ 20,00,000

    Senior ManagerJob Description:We are seeking an experienced Senior Manager to lead our Legal Services team. The successful candidate will have a strong background in document review, incident response, and e-discovery platforms.Key Responsibilities:Manage and execute document review and incident response services aligned with the company's objectives,...

  • Senior / Lead Security Engineer

    1 week ago

    Palakkad, Kerala, India Protonlogics IT Solutions Full time

    Job Title: Senior / Lead Security EngineerCompany: ConfidentialLocation: RemoteExp. Required- 5+ yearsEmployment Type: Full-time, PermanentAbout the RoleOur client is seeking a highly skilled Senior/Lead Security Engineer to join their growing Information Security & Compliance team. This role plays a key part in building and embedding a Secure Systems...

  • Dietetic Services Manager

    6 days ago

    Palakkad, Kerala, India beBeeNutritionist Full time ₹ 5,00,000 - ₹ 10,00,000

    Job OverviewDietetic Services ManagerWe are seeking a Dietetic Services Manager to join our team. The successful candidate will be responsible for leading the development and implementation of nutritional programs across the organization.Key Responsibilities:Lead the development and implementation of nutritional programsProvide dietary guidance and support...

  • IT Service Delivery Manager

    7 days ago

    Palakkad, Kerala, India beBeeLeadership Full time US$ 8,00,000 - US$ 12,00,000

    Job Overview:We are a 24x7 technology service management operation unit focused on ensuring uninterrupted Technology Services to our staffs and customers through ITIL process governance, leading service improvements, and driving automation with the aim of providing world-class customer and employee experience.We support several business groups and...

  • Lead Auditor

    7 days ago

    Palakkad, Kerala, India beBeeAudit Full time US$ 90,000 - US$ 1,20,000

    At Withum, we're passionate about fostering a culture where talent thrives. It's a place of endless opportunities for growth and development.We empower our clients and professional staff with innovative tools and solutions to address their accounting, tax, and business management needs.Auditing and Attest Engagement services are at the core of our firm. Our...

  • Senior Financial Services Acquisitions Manager

    1 week ago

    Palakkad, Kerala, India beBeeTaxation Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity: Business Growth SpecialistWe are seeking an ambitious Business Development Associate with 3-6 years of experience to spearhead client acquisition in the US financial services sector. The ideal candidate will be responsible for outbound prospecting, managing a sales pipeline, and nurturing leads to offer services such as accounting,...

  • IT Service Management Specialist

    2 days ago

    Palakkad, Kerala, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job DescriptionWe are seeking an accomplished IT professional to spearhead the design, development, and implementation of ServiceNow ITSM solutions.The ideal candidate should possess in-depth knowledge of core ITSM modules, scripting languages, integrations, and ServiceNow best practices.Additionally, we require a proven track record of leading teams and...

  • Senior Service Delivery Manager

    5 days ago

    Palakkad, Kerala, India beBeeService Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Service Operations ManagerWe are seeking an experienced professional to oversee and manage our service operations, ensuring timely and efficient service delivery across electrical and mechanical systems.The ideal candidate will have a proven track record in managing service teams, portfolio management, subcontractor relationships, and spare parts/stock...