IT Service Delivery Manager

4 days ago

Palakkad, Kerala, India beBeeLeadership Full time US$ 8,00,000 - US$ 12,00,000

Job Overview:

We are a 24x7 technology service management operation unit focused on ensuring uninterrupted Technology Services to our staffs and customers through ITIL process governance, leading service improvements, and driving automation with the aim of providing world-class customer and employee experience.

We support several business groups and operational units with varied applications usage patterns that are built on multiple technology stacks. These services/applications are created via traditional, scrum, and agile development methodologies, hosted and managed on private, public, and hybrid cloud, as well as on-prem data centers across our operational geographies, including international locations.

This critical leadership role reports to the Head – Technology Service Management and plays an important role in the overall growth and stability of the team.

Key Responsibilities:

  • Develop and implement effective IT service management strategies
  • Liaise with stakeholders to identify service improvement opportunities
  • Analyse data to inform business decisions
  • Maintain relationships with vendors and partners
  • Drive process improvements through automation

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in IT service management
  • Strong understanding of ITIL framework
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work on exciting projects and contribute to the success of the team

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