Service Network Manager

2 weeks ago


Mumbai, Maharashtra, India Bosch Full time
Job Title: Service Network Manager

As a Service Network Manager at Bosch, you will be responsible for managing and growing the service/repair business with Authorized Service Partners in the defined territory.

Main Responsibilities:

  • Design and optimize the service network for the defined area and certify external service partners where needed.
  • Communicate and drive the terms and conditions with service partners.
  • Establish new Authorized Bosch Service Centers where needed.
  • Drive improvements on speed of repair (2DR) by process excellence and spare parts stock excellence in service centers.
  • Implement digital solutions for service centers and users as per initiatives of CSO/Region.
  • Implement new service offers and business models with focus on user and traffic acquisition across user segments.
  • Follow-up training progress for service centers.
  • Drive improvements on NPS for service of Bosch power tools in the market.
  • Drive growth of service-in-network share of Bosch power tools in the market.

Requirements:

  • BE Engineering Electrical and Mechanical Engineering
  • Min. 4-8 years of experience in Sales or Marketing or After Sales Service
  • Bachelor degree in business or engineering
  • > 4 (preferably > 6) years of experience in Industrial products market in country
  • Fluent in English and local language
  • Readiness for up to 50% travel time
  • Experience in business commercials, process digitalization is preferable.
  • Proficient in Data Analysis & visualization via tools like Excel, Power BI, etc.


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