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Service Network Manager
1 month ago
Job Description
As a key member of the Bosch team, you will be responsible for managing and growing the service/repair business with Authorized Service Partners in the defined territory. Your primary goal will be to design and optimize the service network for the defined area, contract and certify external service partners where needed, and communicate and drive the terms and conditions with these partners.
You will also be responsible for establishing new authorized Bosch Service Centers where needed, driving improvements on speed of repair (2DR) by process excellence and spare parts stock excellence in service centers, and implementing digital solutions of service for service centers and users as per initiatives of CSO/Region.
Additionally, you will be responsible for implementing new service offers and business models with focus on user and traffic acquisition across user segments, following up training progress for service centers, and driving improvements on NPS for service of Bosch power tools in the market.
Qualifications include a Bachelor degree in business or engineering, minimum 4-8 years of experience in Sales or Marketing or After Sales Service, experience in Industrial products market in country, fluency in English and local language, readiness for up to 50% travel time, and experience in business commercials, process digitalization is preferable.
Proficient in Data Analysis & visualization via tools like Excel, Power BI, etc.
