Senior Corporate Client Project Manager

4 weeks ago


Gurgaon, Haryana, India American Express Full time

Transforming Corporate Client Experience

At American Express, we're committed to delivering exceptional service to our corporate clients. As a Senior Corporate Client Project Manager, you'll play a crucial role in implementing global expense reports, ensuring seamless data transmission, and providing top-notch customer support.

Key Responsibilities:

  • Project manage the implementation of corporate client global expense reports, collaborating with account development managers, client program administrators, and third-party vendors.
  • Provide consultation to corporate clients on transmission procedures and protocols, ensuring efficient data file transmission.
  • Client issue resolution: resolve extraordinary customer queries related to expense management files, demonstrating customer-centricity and understanding of each client's unique needs.
  • Data analysis and presentation: analyze and present data insights to stakeholders, driving informed decision-making.
  • Fluency in French: communicate effectively with French-speaking clients and stakeholders.
  • Report and dashboard creation: design and implement reports and dashboards to track key performance indicators and drive business growth.
  • Consulting account managers for insights and recommendations: collaborate with account managers to identify opportunities and drive business growth.
  • Other departmental and administrative work: perform various tasks to support the team and drive business success.

Requirements:

  • French language expertise with excellent communication skills, both verbal and written.
  • Graduate with a minimum of 2 years of analytical experience in a telephone servicing or customer servicing environment, dealing with French-speaking clients.
  • Prior experience in MS Office, particularly PowerPoint, Excel, and Access.
  • Data interpretation, visualization, and reporting: analyze and present data insights to stakeholders.
  • Stakeholder/client management: communicate effectively with clients and stakeholders, demonstrating customer-centricity and understanding of each client's unique needs.
  • Proven ability to learn new skills in a technical environment: adapt quickly to new technologies and tools.
  • Strong flexibility/adaptability: manage multiple tasks within stringent time frames, working with minimal supervision.
  • A team player: collaborate with team members to drive business success.

Benefits:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite, or virtual arrangements (depending on role and business need).
  • Generous paid parental leave policies (depending on location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Equal Opportunity Employer:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.



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