Senior Corporate Client Project Manager

3 weeks ago

Gurgaon, Haryana, India American Express Full time

Leading the Way in Corporate Client Management


At American Express, we're looking for a Senior Corporate Client Project Manager to join our team. As a key player in our Corporate Client Management department, you'll be responsible for leading the implementation of Corporate Client Global expense reports, working closely with Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies, and Client-side technologies team.


As a Senior Corporate Client Project Manager, you'll have the opportunity to provide consultation to corporate clients on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files. You'll also be responsible for project managing the implementation of Corporate Client Global expense reports, resolving client issues, and analyzing data to present insights.


Key Responsibilities:



  • Project manage the implementation of Corporate Client Global expense reports, in coordination with Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies, and Client-side technologies team.
  • Provide consultation to corporate clients on transmission procedures and protocols.
  • Interpret and understand files and templates to ensure efficient transmission of data files.
  • Resolves client issues, providing extraordinary customer service.
  • Analyze data to present insights and recommendations.
  • Fluently communicate in French.
  • Report and dashboard creation and change management.
  • Consulting account managers for insights and recommendations.
  • Other departmental and administrative work.
  • Ability to work in flexible shifts in a 24-hour environment.

Requirements:



  • French Language Expert with excellent communication skills, both verbal and written.
  • Graduate with a minimum of 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment dealing with French-speaking clients.
  • Prior experience in MS Office – Power Point, Excel, Access.
  • Data Interpretation, visualization, and reporting.
  • Stakeholder / Client Management.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.
  • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision.
  • A team player should possess the skills to work and support team members.
  • The incumbent should have a performance rating of G2L2 or better in the last review.

Preferred Qualifications:



  • Prior experience in MS Office – Power Point, Excel, Access.
  • Data Interpretation, visualization, and reporting.
  • Stakeholder / Client Management.
  • Proven ability to learn new skills in a technical environment – basic technology background is an added advantage.
  • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision.
  • A team player should possess the skills to work and support team members.

Behavioral Skills/Capabilities:



  • Enterprise Leadership Behaviors.
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective.
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential.
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

Benefits:



  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

At American Express, we're committed to creating a diverse and inclusive workplace. We're an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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