Senior Leadership Position
2 weeks ago
Company Overview
Gamut HR Solutions is a professional services firm headquartered in Hyderabad, India. We specialize in providing comprehensive HR solutions to businesses across various industries.
Job Overview
We are seeking a highly skilled and experienced team lead to join our team in Hyderabad. The ideal candidate will have a minimum of 4-6 years of experience in a similar role and possess strong leadership and communication skills.
Key Responsibilities
- Lead and manage a team of non-voice support staff to ensure efficient handling of customer queries through non-voice channels.
- Monitor team performance and provide coaching and feedback to improve productivity and customer satisfaction.
- Collaborate with other teams to improve support processes and ensure seamless customer experience.
Requirements and Qualifications
- Minimum 4-6 years of experience in a similar role.
- Strong leadership and communication skills.
- Ability to handle escalations and resolve customer issues effectively.
- Knowledge of non-voice support processes and tools.
- Good problem-solving skills and attention to detail.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and experienced team lead looking for a new challenge, please submit your application.
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