High Level Technical Support Professional

19 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000
Job Overview

We are seeking a seasoned High Level Technical Support Professional to join our team and provide exceptional technical expertise in supporting business-critical applications.

This role involves monitoring application health, handling incidents, service requests, and problem tickets, as well as performing root cause analysis and escalating unresolved issues to L3/development teams.

The ideal candidate will possess excellent communication skills, strong analytical abilities, and experience working with ITSM tools, monitoring software, and database management systems.

Key Responsibilities:

  • Monitor application health using various tools and technologies
  • Handle complex technical issues and incidents through effective troubleshooting and resolution
  • Collaborate with cross-functional teams to ensure timely issue resolution and optimize system performance
  • Develop and maintain documentation for known errors, SOPs, and troubleshooting guides

Requirements:

  • 5+ years of experience in technical support roles with a focus on high-level applications
  • Strong understanding of the Capital Markets domain and exposure to support on Prime Brokerage, Clearing, and Settlement, etc.
  • Proficiency in SQL, Unix/Linux, and scripting for support tasks
  • Experience with ITSM tools like ServiceNow, JIRA, or Remedy
  • Familiarity with monitoring tools such as Datadog, Dynatrace, or ITRS
  • Working knowledge of Autosys or similar job scheduling tools
  • Excellent communication and stakeholder management skills
  • Experience in the Capital Markets domain

Benefits:

  • Ongoing training and professional development opportunities
  • A dynamic and collaborative work environment
  • The chance to work on high-profile projects and contribute to the growth of our organization

About Us:

We are a leading provider of innovative solutions in the financial services industry. Our company is dedicated to delivering exceptional value to our clients and employees alike.

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