Team Leader Process Improvement

1 day ago

Alwar, Rajasthan, India beBeeBusiness Full time ₹ 75,00,000 - ₹ 1,00,00,000
Job Role Summary

The Business Process Manager will lead a team of 15+ individuals and be responsible for process management, stakeholder engagement, resource planning, people development, and competency improvement.

Main Responsibilities:

  • Prioritize and organize work according to business priorities, aligning with prescribed targets.
  • Develop an in-depth understanding of technical aspects of the process, driving efficiency, client experience, and risk control improvements.
  • Periodic review of process risks and ensure adequate controls are in place.
  • Meet with stakeholders to discuss process-related challenges and opportunities.
  • Work with relevant stakeholders for effectively resolving escalations and delivering projects end-to-end.

Leadership and Development:

  • Setting goals and expectations for the team, conducting regular progress reviews, and developing competency levels.
  • Proactive identification of performance issues, creating action plans, and coaching team members to improve performance.
  • Conduct 1-1 and team meetings in line with Operational Engagement Framework.

Key Competencies:

  • Focusing on Client Needs
  • Driving Excellence through Teamwork
  • Influencing Stakeholders
  • Developing Talent

Requirements:

  • A degree or postgraduate qualification

Skill Set:

  • Excellent verbal and written communication skills
  • Good interpersonal skills
  • Good analytical skills

Desirable Knowledge:

  • Understanding of Accounting & Insurance Principles is advantageous

Experience Criteria:

  • Minimum 3 years' experience as a Team leader managing a team of 15+ individuals

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