Global IT Asset Management and Configuration Expert

1 day ago

Mysore, Karnataka, India beBeeConfiguration Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Title:

Hardware Asset Management & CMDB Specialist


About the Role:

We are seeking a seasoned Hardware Asset Management (HAM) & CMDB Specialist to oversee and enhance our client's asset lifecycle and configuration management practices across global operations.

This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.


Main Responsibilities:
  1. Oversee end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
  2. Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
  3. Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
  4. Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  5. Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
  6. Create and enhance application maps using ServiceNow Service Mapping (good to have).
  7. Configure MID Servers for integrations and data synchronization (optional but desirable).
  8. Customize ServiceNow environments including scripting, automation, and module configuration.
  9. Design and manage reports and dashboards to support decision-making and transparency.
  10. Identify and implement opportunities for continuous service improvement.
  11. Define, improve, and manage periodic audit and verification processes for asset data.
  12. Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

Requirements:
  1. At least 3 years of experience in this field.
  2. Strong expertise in ServiceNow HAM and CMDB modules.
  3. Proven ability to drive operational excellence in IT asset and configuration management.
  4. Deep understanding of CMDB architecture, CI types, and dependency mapping.
  5. Experience handling large-scale data integration and reconciliation tasks.
  6. Excellent documentation and process design skills.
  7. Strong communication and stakeholder management abilities across global teams.

Benefits:

This is an exciting opportunity to work on a global scale and make a real impact on our client's operations.

As a Hardware Asset Management (HAM) & CMDB Specialist, you will be part of a dynamic team that values innovation, collaboration, and customer satisfaction.


How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application.

We look forward to hearing from you

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