Training and Development Specialist

4 weeks ago

Ibrahim Bagh Lines, India Blackbaud India Full time
About the Role

We are seeking a highly skilled and innovative Trainer to join our team at Blackbaud India. As a key member of our Global Customer Support organization, you will play a crucial role in designing, delivering, and refining our training program for all roles within Customer Support.

Key Responsibilities
  • Design and deliver effective and engaging courseware for soft skills, service-based, and product training sessions
  • Maintain and deliver corresponding documentation and communication plans for training materials and eLearning courses
  • Develop subject matter experts through train-the-trainer activities, practice contacts, and other coaching sessions
  • Assist with administration and delivery of onboarding, cross-training sessions, and continuing education as needed
  • Act as a point of contact for trainees, SMEs, and leaders to ensure a successful employee and training experience
Requirements
  • 2+ years of learning and development experience
  • Experience or certification in instructional design and learning best practices
  • Strong communication skills with the ability to deliver information to a variety of audiences at differing skill levels and formats
  • Results focus with a history of driving tasks and projects to completion
  • Experience providing guidance and feedback to enhance individual performance
  • Proven ability to organize and plan in a methodical way to ensure efficiency and quality
  • Direct experience in eLearning tools, such as Articulate RISE 360 and Camtasia, preferred
What You'll Bring

As a highly motivated and results-driven individual, you will bring a passion for learning and development, a strong understanding of instructional design principles, and excellent communication and interpersonal skills. If you are a creative problem-solver with a focus on delivering high-quality results, we encourage you to apply for this exciting opportunity.

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