Optimizing Enterprise Communications

4 days ago

Hyderabad, Telangana, India beBeeUnifiedCommunications Full time ₹ 15,00,000 - ₹ 22,00,000

Job Title: Unified Communications Expert

About the Role:

We are seeking an experienced Unified Communications Expert to join our team. This role involves planning, designing, and implementing Cisco UCCE and CUCM solutions for contact center deployments.

Key Responsibilities:
  • Design, deploy, and support Cisco UCCE and CUCM-based contact center solutions
  • Develop, test, and implement IVR self-service scripts using Cisco and third-party platforms
  • Integrate and configure Nuance TTS (Text-to-Speech) and STT (Speech-to-Text) functionality for enhanced IVR experiences
  • Configure and troubleshoot Cisco Cube (Cisco Unified Border Element), VoIP gateways, SIP and ISDN trunks, and dial-peers
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure
Required Skills & Qualifications:
  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, Cisco Voice Gateways, and IVR scripting
  • Expert with UCCE call flow design, routing scripts, CVP IVR, and peripheral applications
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting
Benefits:

This role offers a remote/hybrid arrangement, subject to business requirements.

The ideal candidate will have a passion for optimizing communication systems, delivering robust contact center solutions, and driving operational excellence in enterprise environments.

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