Customer Onboarding Specialist

7 days ago

Amrāvati, Maharashtra, India beBeeOnboarding Full time ₹ 90,00,000 - ₹ 1,20,00,000
Customer Onboarding Expert

We are seeking an experienced Customer Onboarding Manager to lead our efforts in ensuring seamless customer experiences. As a key member of our team, you will be responsible for crafting and implementing customized onboarding strategies that meet the unique needs of our clients.

Your primary focus will be on building strong relationships with internal and external stakeholders to drive successful project outcomes. You will work closely with cross-functional teams to develop and implement process improvements, identify opportunities for growth, and provide exceptional customer support.

To succeed in this role, you will need to possess excellent communication and project management skills, as well as a deep understanding of SaaS and Cloud-based software environments. Experience with APIs, webhooks, and database structures is highly desirable.

About You:
  • A minimum of 4-6 years of experience in a customer-facing role, such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant.
  • Proven track record of successfully managing customer implementations for enterprise clients, or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies.
  • Advanced understanding of SaaS and Cloud-based software environments, including APIs, webhooks, and database structures.
  • Strong builder mindset, comfortable working in a startup environment, taking projects from concept to completion.
  • Ability to read between the lines, identify nuanced details, and tease out pain points to provide effective solutions.

This role is based in Chennai, India, with flexible working hours to accommodate your needs. If you are a motivated and detail-oriented individual who thrives in fast-paced environments, we encourage you to apply.

Benefits: Flexible working hours, opportunity to grow and develop professionally, collaborative and dynamic work environment.

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