Key Account Manager

5 days ago


Mumbai, Maharashtra, India IDFC FIRST Bank Full time
Job Title: Associate Relationship Manager-Corporate Coverage

Job Summary:

As a key member of our Wholesale Banking team, you will be responsible for spearheading business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade. This role requires a deep understanding of client needs, business, and sector characteristics, as well as the ability to structure solutions to achieve customer satisfaction while remaining aligned with the bank's policies.

Key Responsibilities:

* Ensure seamless customer onboarding by ensuring best-in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice.
* Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank's policies.
* The role bearer is accountable for customer acquisition, due diligence, and recovery.
* Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high-quality clients.
* Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
* Gather and leverage market intelligence to incorporate best practices.
* Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business-critical goals.
* Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives while ensuring maximum efficiency in internal processes.
* Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance.
* Ensure high-quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business.

Requirements:

* Graduation: Any Graduate
* Post-Graduation: Any Post Graduate (Preference - MBA from premier Institute)
* Professional Qualification/Certification: Any Professional Degree (Preference - CA, CFA, FRM)
* Experience: 2 – 5 years
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