Highly Skilled Firewall Support Specialist

2 weeks ago

Mangalore, Karnataka, India beBeeFirewallEngineer Full time US$ 1,00,000 - US$ 1,40,000

Job Title: Senior Technical Support Engineer, Firewall

About the Role:

We are seeking a highly skilled technical support professional to join our team as a Senior Technical Support Engineer. This role requires exceptional technical expertise and strong communication skills to provide top-notch support to customers and partners.

Main Responsibilities:

  • Provide in-depth technical assistance to customers and partners via various channels
  • Handle complex issues escalated from front-line and Tier 2 support teams
  • Configure, troubleshoot, and optimize firewall solutions for customers
  • Manage support cases effectively to ensure timely resolution and follow-up
  • Fault isolate and perform root cause analysis for technical issues
  • Publish technical bulletins and documentation in our knowledge base
  • Review and improve technical documentation for training materials and other purposes

Requirements:

  • More than 5 years of customer-facing technical support experience
  • Expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols (LDAP, RADIUS, etc.)
  • Experience working with Firewall Central Management Systems
  • Experience with multi-factor authentication security systems (tokens, certificates, CAC cards, etc.)
  • Working knowledge of security services (IDS/IPS, firewalls, etc.)
  • Strong analytical skills to debug complex networks with mixed media and protocols
  • Excellent written and verbal communication skills in English

What We Offer:

This role offers the opportunity to work with cutting-edge technologies and develop your skills in a dynamic environment. If you are a motivated individual looking for a challenging role that utilizes your technical expertise, please apply today

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