IT Infrastructure Support Specialist

1 day ago

Mangalore, Karnataka, India beBeeIT Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Support Infrastructure Specialist

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Location: Noida

Job Summary:

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We are seeking a proactive and skilled IT professional to join our team as a Support Infrastructure Specialist.

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The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

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Key Responsibilities:

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  • Install, configure, and maintain Windows and macOS operating systems.\
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.\
  • Install, update, and patch software applications and security tools.\
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.\
  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).\
  • Manage user accounts, groups, and permissions using Active Directory.\
  • Assist with system upgrades, data migrations, and routine backups.\
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.\
  • Perform basic configuration and support of network devices such as routers, switches, and firewalls.\
  • Assist in IP address configuration and network printer setup.\
  • Monitor and maintain network performance at the location.\
  • Respond to IT support tickets, ensuring timely and effective resolution.\
  • Document technical issues, solutions, and IT processes accurately.\
  • Ensure compliance with IT security policies and industry best practices.\
  • Manage IT assets and maintain inventory for your designated location.\
  • Preferred Skills:\
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    • Strong troubleshooting and problem-solving abilities.\
    • Basic understanding of Firewalls and Layer 2 Switches.\
    • Familiarity with ITSM tools for ticket management.\
    • Ability to work independently and prioritize tasks.\
    • Excellent communication and teamwork skills.\
    • Knowledge of Windows and macOS operating systems.\
    • Experience with Microsoft Office applications.\
    • Familiarity with cloud-based services and platforms.\
    • Proficiency in scripting languages (e.g. PowerShell, Python).\
    • Experience with Agile development methodologies.\
    • Knowledge of DevOps principles and practices.\
    • Familiarity with virtualization technologies (e.g. VMware, Hyper-V).\
    • Experience with containerization technologies (e.g. Docker).\
    • Knowledge of cybersecurity fundamentals and best practices.\
    • Familiarity with disaster recovery and business continuity planning.\
    • Experience with IT service management frameworks (e.g. ITIL).

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