Financial Recovery Consultant

5 days ago

Solapur, Maharashtra, India beBeeRecovery Full time ₹ 30,00,000 - ₹ 60,00,000

Job Overview

We are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million underserved Indians.

Our goal is to empower customers to take control of their credit health by providing personalized credit consulting and effective recovery strategies.

The Collections Specialist will play a crucial role in driving recoveries on overdue loans, focusing on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Key Requirements
  • 1–3 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/ Collection agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Essential Competencies

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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